Contact the Helpdesk
To contact our dedicated Product Support Team please use the contact information below. If you purchased your software from a Dolphin Dealer then you must contact your local dealer for support. To submit a query by email please fill out the online Support Request form here.
For information on what we support please read our full support statement.
UK & Scandinavia Product Support:
Support Phone: +44 (0)1905 754765
Support UK Local Rate: 0845 130 5454
Fax: +44 (0) 1905 754 559
Note: Telephone support in the UK is available from 9am to 5pm (GMT), Monday to Friday. Email and Fax messages sent outside these hours may not be responded to until the next working day.
USA & Canada Product Support (excluding Dolphin Guide):
Support (Toll free): +1 (888) 519 4694
Support (local): +1 (609) 803 2171
Note: Telephone support in the US is available from 9am to 5:30pm (ET), Monday through Friday. Email and Fax messages sent outside these hours may not be responded to until the next working day.
USA & Canada Product Support for Dolphin Guide:
Canada: +416 489 6690 (Support provided by Frontier Computing)
Washington, Oregon, California and Hawaii: +800 310 3938 (Support provided by A.T. Kratter)
All other US States: +401 596 3155 (Support provided by Evas)
When contacting Dolphin Support please supply the following information:
- Your details (name, address, postcode, telephone number and email address).
- Dolphin product name, version number and serial number.
- Your computer's operating system e.g. Windows XP.
- A detailed description of the issue; this should include what is happening, which software applications are in use e.g. Microsoft Word, the version numbers of software applications in use e.g. Office 2010 and steps to replicate the issue.