Contact the Helpdesk

To contact our dedicated Product Support Team please use the contact information below.
To submit a query by email please fill out the online Support Request form here.

For information on what we support please read our full support statement.
For full contact address details please visit the main address page in the contact section.
If you purchased your software from a Dolphin Dealer then you must contact your local dealer for support.

UK Product Support (excluding Dolphin Guide):

Support Phone: +44 (0)1905 754765
Support UK Local Rate: 0845 130 5454
Fax: +44 (0) 1905 754 559
Email: support@dolphinuk.co.uk

Note: Telephone support in the UK is normally available on working days from 9am to 5:30pm (GMT), Monday to Friday. Email and Fax messages sent outside these hours may not be responded to until the next working day.

UK Product Support for Dolphin Guide:

Dolphin Guide Support Phone: 0845 22 55 005
Dolphin Guide Fax: 0191 373 4422
Dolphin Guide Product Support email: guide.support@YourDolphin.com

USA & Canada Product Support (excluding Dolphin Guide):

Support (Toll free): +1 (888) 519 4694
Support (local): +1 (609) 803 2171
Email: support@dolphinusa.com

Note: Telephone support in the US is normally available on working days from 9am to 5:30pm (ET), Monday through Friday. Email and Fax messages sent outside these hours may not be responded to until the next working day.

USA & Canada Product Support for Dolphin Guide:

Canada: +416 489 6690 (Support provided by Frontier Computing)
Washington, Oregon, California and Hawaii: +800 310 3938 (Support provided by A.T. Kratter)
All other US States: +401 596 3155 (Support provided by Evas)

Scandinavia and The Baltic States Product Support:

Phone: +46 (0) 515 82175
Fax: +46 (0) 515 80847
Email: support@dolphinse.com

If contacting Dolphin support by letter, fax or telephone make sure you can supply the following information:

• Your full contact details; this should include name, address, postcode, telephone number and email address.
• Dolphin product name.
• Dolphin product version number.
• Dolphin product serial number.
• Your computer specification; this should include Processor type, processor speed, amount of memory, video card model and sound card model.
• Operating system Dolphin product is being used on, e.g. Windows XP.
• Detailed description of the issue; this should include what the issue is, which software applications are in use e.g. Microsoft Word, the version numbers of software applications in use e.g. Microsoft Word XP and how to replicate the issue.