- How do I place an order?
- Can I have my order sent to an alternative address?
- How much is delivery?
- When will my order be delivered?
- How can I pay for my Dolphin Goods?
- When is my payment taken?
- Why do I have to supply my CVV number off the back of my card?
- How secure is it to order online?
- Do Dolphin offer discounts for customers with disabilities?
- How can I find out the exact price of a product?
- Can I get VAT exemption?
- Can I get a free, no-obligation quote before I decide to place an order?
- How are refunds made?
- What if I cancel my order?
- Is postage and packaging refunded if I return an item?
- What are the terms of the 30-day money back guarantee?
- If I cancel my order how long will it take for me to be refunded?
If you cancel your order or arrange a return of an item a refund will be processed within 24 hours (on a working day). Cancelled orders where the item has not been shipped will also be refunded within 24 hours (on a working day). If the order has been shipped before a cancellation is received, we will need to wait till the item comes back to us, before a refund can be made.
If you do not see the answer to your query here, please contact our sales team.