Dolphin Newsletter - May 2004

 

Index:

  1. New Maps released.
  2. Special Needs North 2004.
  3. Audio Publishers Association Conference 2004.
  4. MCI WorldCom remains connected with Hal.
  5. Staff News.

 

New Maps released.

The latest set of new maps for version 5.30, 5.21 and version 6.01 software are now available via the Internet Updater. They can also be obtained from the Dolphin website.

The latest internet update includes the following maps.

Versions 5.21 & 5.30, new maps:

  • Nero 6 maps (BackItUp, StartSmart) v1
  • PowerDVD 4 v1
  • Sage Payroll v1
  • Vienna SoundFont Studio v1
  • Lion PC Bible Handbook v1
  • Bible Seeker v1
  • Biblioscape 5 v1

Versions 5.21 & 5.30, updated maps:

  • EaseReader v1.004
  • AVG v2.01

Version 6.01, New maps:

  • Bible Seeker v1
  • Biblioscape 5 v1
  • Lion PC Bible Handbook v1
  • Microsoft Excel XP Francais v1
  • Microsoft Excel XP Spanish v1
  • Microsoft Outlook 2000XP Deutsch v1
  • Microsoft Outlook 2000XP Francais v1
  • Microsoft Outlook 2000XP Spanish v1
  • Microsoft PowerPoint 97 2000 Deutsch v1
  • Microsoft Word 2000 Deutsch v1
  • Microsoft Word XP francais v1
  • Microsoft word XP Spanish v1
  • Nero 6 maps (BackItUp, StartSmart) v1
  • No MSAA v1
  • PowerDVD 4 v1
  • Sage Payroll v1
  • SPCS Adm 4_ Lon 2002 v1
  • Vienna SoundFont Studio v1

Version 6.01, updated maps:

  • AVG v2.01
  • EaseReader v1.004
  • Outlook 2000/XP/2003 v1.21
  • Outlook Express Swedish 5 v1.004

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Special Needs North 2004.

The next major show that Dolphin will exhibit at, is the Special Needs North 2004 Educational Exhibition, at the Reebok Stadium in Bolton. The exhibition runs from 24th - 25th May and entry is free. If you are planning to visit the show then please pop along and visit Dave on the Dolphin stand and experience all the new features in the latest version 6 release.

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Audio Publishers Association Conference 2004.

Dolphin will be exhibiting at the forthcoming APAC 2004, in Chicago on 3rd June, where EasePublisher, Dolphin's new DAISY authoring software, will be taking centre stage. The conference takes place in the Union League of Chicago hotel and anyone planning to attend is welcome to come along to the Dolphin stand and meet with us.

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MCI WorldCom remains connected with Hal.

MCI WorldCom, the large US telecommunications company based in Ashburn, Virginia, recently experienced problems with their latest call centre software at their Austin, Texas call centre. MCI WorldCom has offices in over 65 countries world wide and services over 20 million customers.

MCI WorldCom employs 10 visually impaired and blind people at their Austin call centre, which uses a new Windows® based telemarketing program called SMART/Call. When evaluating the accessibility of the new software, it was found to be inaccessible for blind and visually impaired staff. After reviewing several products and approaching specialist companies, it was found that only Dolphin's Hal screen reader was capable of working with the new application. The new application was built with Sybase Powerbuilder, which could not be made to work with any other screen reader. Hal screen reader, from Dolphin Computer Access, provided the ideal solution and ensured that MCI WorldCom were able to retain their existing staff.

Gareth Collins, Dolphin's Technical Support Manager, outlines the problem that faced MCI WorldCom. "This Hal mapping was for an internally developed piece of software called SMART/Call that's used in the MCI WorldCom call centre in Austin, Texas. This application was created with 'Sybase Powerbuilder' and contained a number of 'challenging' issues, such as some controls having no keyboard interface at all .i.e. they were mouse-only activated, and also parts of the main data entry screen had a grid layout, i.e. a whole column of edit areas with just one label for the whole column placed at the top. Usually in Windows® dialog boxes each control only has one label associated with it, and Hal's object labeler by default, associates one label with just one control, and NOT one label with many controls, so by default Hal would not read out the labels of the successive rows in the grid layout because the label was too far away at the top of the column. This problem meant that unless a solution could be found, the company would not be able to continue employing their 10 blind and visually impaired call centre staff."

Dolphin Computer Access was able to adapt their Hal Screen Reader to work with the SMART/Call software, by mapping Hal to the application required. Dolphin products are more flexible than any other products available and can be adapted by the use of mapping techniques, to most bespoke applications. In many cases the Professional version of Dolphin's software can be mapped by individual users, following some basic training. Dolphin also offers a mapping service to organisations, that require a quick ready made solution, such as MCI WorldCom.

Brian Rutledge, MCI WorldCom's Senior LAN Administrator, comments "I have Hal setup on a network with a few ancillary files on the users individual PCs. This allows me to put those local files (which are identical for all the computers running Windows®) on all my machines and connect to a server for the Hal screen reader application functionality. I utilise Hal with a proprietary telemarketing application, so special attention was required for this application. Now that some minor mapping has been performed by Dolphin, it is working well for us at MCI. The map files are kept (and backed up) on the server and so it isn't necessary to load them on all the workstations. Maintenance of Hal is very easy. Lastly, Hal is easy to use and visually impaired people get acclimated with the product very quickly."

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Staff News.

Congratulations to Birgitta Roos, who works in the Dolphin office in Falkoping, Sweden. Birgitta was married on Friday 23rd April, to Jan Rantala. Everyone at Dolphin wishes Birgitta and Jan a long and happy future together.

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