Knowledge Base Article Number: Q0372
Created On: 15 Sep 2011
Last Updated on: 02 Apr 2012
Dolphin Guide reports that the PDF Reader is not installed.
- Dolphin Guide
- Guide HandsFree
When choosing the "Open a PDF document" menu item in Dolphin Guide an error message appears stating "Sorry the option is not available please ensure that Adobe P D F reader is installed".
If you have Adobe Reader installed and continue to experience this error message then this can be resolved by modifying a setting within Adobe Reader. You need to make this adjustment outside of Dolphin Guide.
To do this:
- Exit Dolphin Guide.
- Run Adobe Reader.
- Press CONTROL + K or open the "Edit" menu and select "Preferences". The "Preferences" dialog box opens.
- Use the Arrow Keys to select the "Internet" category.
- TAB to the "Display PDF in browser" check box and press SPACEBAR to select this check box.
- TAB to the "OK" button and press SPACEBAR.
- Press ALT + F4. Adobe Reader exits.
- Run Guide.
Access to your PDF documents using Dolphin Guide should now be available.
Downloads and useful links:
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
Keep in touch
Do you have any comments on this article? Send any comments on this article quoting article number Q0372 to firstname.lastname@example.org.
I have this problem too!
If you're experiencing this issue with your Dolphin software then let us know and we will update you when more information or a fix is available:
Printed from www.YourDolphin.com.
© 2011 Dolphin Computer Access Ltd. All rights reserved.