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Knowledge Base Article Number: Q0404

Created On: 02 Jul 2012
Last Updated on: 03 Jul 2012

Unable to send outgoing email from any email provider when connected to an Orange Home broadband connection

Applies to:

  • Dolphin Guide


You are unable to send any emails through Guide whilst connected to an Orange Home broadband connection., despite the SMTP settings being correctly set within the Guide Email Settings menu.


Orange insists that all outgoing / SMTP emails sent from a computer connected to Orange Home Broadband use the Orange SMTP settings, rather than those of your email provider. For information on why this is the case, please see the following article on the Orange website:

Problems sending email from an email address that doesn't belong to Orange

To rectify the problem, please change your Outgoing Mail (SMTP) Server address in the Guide Email Settings menu to:

Leave the SMTP Username blank.

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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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