Knowledge Base
Dolphin's official product Knowledge Base is a searchable database containing solutions to issues you might have with your Dolphin product. This area is regularly updated. Simply type the search term into the box below. For example "video card":
Latest Articles
Q0390: Unable to open the Dolphin Guide 6 Web Browser when Avast! Free Antivirus is installed.
When you attempt to open the Web Browser within Guide 6 on a machine running Avast! Free Antivirus software, the web browser fails to open and Guide appears to close.
Q0389: Setting up Skype for use with Dolphin Guide
This article describes the configuration steps required to get Skype working seamlessly with Dolphin Guide.
Q0388: Troubleshoot problems reading PDF files with Supernova and Adobe Reader.
You are having difficulty reading one or more PDF files with Supernova and Adobe Reader, formerly known as Adobe Acrobat. This article describes the steps for troubleshooting these issues.
Q0387: EasyProducer displays an error “Could not save HTML. Could not save the current document as HTML. Error 2146823156” when attempting to save a DTB.
The above error message is displayed when trying to save a DAISY Digital Talking Book in Microsoft Word 2007or 2010 on Windows XP.
Q0386: Dolphin Pen Interceptor does not display magnifier buttons at the Windows 7 logon screen.
After installing the latest Dolphin interceptor package to give Dolphin Pen users access to workstations, the logon screen does not display the magnification buttons and there is no “Startup Preferences” option in the Control Panel to enable this.
Most Popular Articles
Q0374: Guide Web Browser Escape key doesn't work in search fileds such as Google, Yahoo
Dolphin Guide Web browser cannot use “Escape” key to go back to address bar while on websites that contain a search field such as Google, Yahoo
Q0373: How to install Guide HandsFree
Installing Guide HandsFree the right way
Q0348: Cannot open pop-up calendars and other features on some websites displayed in Internet Explorer.
When running a version 12 Dolphin magnifier product and you attempt to click on a feature such as a popup calendar on a website, the calendar does not appear.
Q0327: Windows server configurations tested with Supernova 12
Which Windows server configurations have been tested and are known to work succesfully with Supernova version 12?
Q0322: The magnification moves or jumps to unexpected areas of the screen
When the mouse is being moved, or when typing, sometimes the magnification moves to a different area of the screen, for example the top left hand corner. This can appear to cause a "jumping" effect.
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