Think you know Dolphin's UK Support Team?
Behind the voices
Since the 1980s Dolphin has been renowned for offering customers high quality friendly product support. The Worcester helpdesk recently expanded to welcome colleagues transferring from the north east. Plus, the team has made several new signings many of whom use Dolphin software themselves.
"I chose SuperNova Magnifier for its ease of use" says Damon who had been using the software for 3 years before starting at Dolphin.
Aj, former England Blind Football Captain, "I've been using SuperNova screen reader mainly for work over the past year. Personally I change the default synth to Eloquence and kick up the speed."
Neil explains "As a magnifier user I found I don’t need all the tracking options, so I turn them off."
It's a diverse squad whose hobbies include: composing drum & bass, car shows, cosmology and learning the Cornish language!
We asked, if a famous person called, who would you want it to be? Answers included such luminaries as: comedian Lee Mack, singer Cheryl Cole, TV presenter Kelly Cates, Professor Brian Cox and former politician and novelist Ann Widdecombe.
When they're not speculating about the stars, the product support team are committed to tackling your questions: Recently:
- Neil made tweaks for a SuperNova customer improving compatibility with greeting card software. Christmas cards sent on time. Result!
- Anthony fixed a Guide Customer's email restoring a valuable means of communication for a gentleman living alone. Marvellous.
- Aj resolved various Microsoft Word issues for a SuperNova customer assisting an undergraduate student to complete her dissertation before the deadline. Success.
- Tom recommended Anti-virus software keeping customer applications and information safe. Very wise.
Whatever your goal, Dolphin is keen that you get the most from your software. Tips from the UK team include:
Answers to popular questions at your fingertips: Press F1 Help in Guide or CAPS+F1 Help in SuperNova to open context help that covers everything from formatting documents to browsing web pages.
Keep software current with free automatic updates:
Use the Internet Updater to get the latest bug fixes for your Dolphin software.
Read all about it: Discover useful features you never knew you had by taking time to work through quick reference guides and product documentation.
The Dolphin Knowledge Base: A searchable database containing solutions to issues you might have with your Dolphin product.
Most importantly, don't struggle. If in doubt contact product support.
Whatever your situation, our friendly professional support team including: Aj, Anthony, Damon, David, Neil and Tom are standing by to take your call.
Customers who bought from Dolphin direct in the UK should call 01905 754765 with support questions or email firstname.lastname@example.org (phone lines are open 9am to 5pm, Monday to Friday).
Outside the UK? Dolphin also offer product support from our offices in Norway, Sweden and the United States. Dolphin addresses around the world can be found on our website.
If you purchased from a Dolphin dealer, you should contact them first. Find your local dealer using the Dolphin Dealer Locator.